What is refurbished Product?

Refurbished Products are mainly left over products when New technology arrives and current model becomes obsolete.

For example, iPhone 4 release on 24th June 2010 . Before selling all the stock, market changed and new technology in Mobile  arrived with more robust features. so left over products are exported to different countries as refurbished model to sell out all the stock as a result iPhone 4 is still available in market as refurbished products. 

Who should Buy refurbished product and who should not ?

If you are more concerned for 100% perfection in terms of  functionalities and capabilities  of product with more than decent appearance, You should buy refurbished laptop which will save your resource/amount which you can use in other important aspect of your business.

if you are concerned for physical appearance of product with with latest design and don’t mind spending ( wasting ) more than double of amount getting somewhat  low capabilities of the product ( Laptop), You should refrain from buying refurbished laptop and go for new one.

What is refurbix.in return policy?

We provide 10 days of return for all our products. Once product is delivered to your address, You can request for return within 10 days of delivery of your product. Please note, forward courier charge is paid by us where as in case of return, customer has to use reliable shipping partner to send back the product in their original packaging with any tags, accessories etc. courier cost will be paid by customer during the return process.

What is warranty policy ?

We provide 1 year of comprehensive warranty for all our products. Comprehensive warranty includes only service charge and if any parts need to be changed or replaced, that is paid by customer.
To avail the warranty process, you have to contact us at help@refurbix.in. You have to pay minimum charge that will cover the cost of the parts having issue and send the product to us and we will repair the product and send back to you.
In rare cases, sometime if parts are not available with us for any particular product, in that case we will not be able to provide warranty provide warranty but we can suggest you 3rd party services to avail warranty.

What is covered and not covered under warranty?

Since we provide paid warranty service to our customers most of the parts are covered and Only outer panel/body part is not covered under warranty. Please note, body /panel parts are not covered under warranty and we will not be responsible for any damage during courier transit of the product. So we request you to use reliable courier service to send the product in original packaging.
Please note, we do not entertain warranty if the product is mis-used or there is any burning sign etc. so only manufactured defects are covered under warranty.

Do you provide GST invoice ?

We sell refurbished products. In GST regime there is different scenario for refurbished product as per GST section 32(5) . We use marginal scheme, so we provide Bill of supply and not GST invoice for all our retail sales. Input credit is not possible in case of marginal scheme.

We provide GST invoice to only wholesale customers who have made payment to our current account directly as per their respective purchase order sent by them.

Is EMI available to purchase product ? 

Yes , We provide easy EMI options to pay for our product to all our customers. Currently EMI option is only supported on following bank Credit Cards-

HSBC BANK, YES BANK, KOTAK MAHINDRA BANK, ICICI BANK, INDUSIND BANK, STANDARD CHARTERED BANK, AXIX BANK, RBL BANK

Does the laptop come with preloaded operating system?

Yes. All our laptops are already configured Genuine operating system Windows 10 and for some of the products we provide option of LInux operating system.  If you need specific version of windows , you have to contact help@refurbix.in with your order ID and request for specific version. 

Can I request for license of windows operating system?

All licenses are OEM ( original equipment manufactures) . As per the policy, all products licenses are valid for lifetime but we can’t generate or send any licenses to anyone in future.

What are other things are there in sales package?

Laptop & Power adapter & warranty card. If you have made full payment online, You will also receive laptop bag worth of Rs. 990

What is the delivery deadline?

Most of our products reach within 3 days to customer address. For some cases, it can take upto 5 days . Maximum delivery date is 10 days from order placed. During this time, if there is further delay in delivery of product, we will automatically refund your payment to same method you using while placing the order.

I did not recieve my product or I recieved something else or courier did not call me

Once we dispatch the product & provide you with tracking ID. It means that shipment has left our warehouse on the day tracking Id provided. For any logistic related issue on delivery , Non received of product etc please contact shiprocket customer care with below details-

92666-23006 | support@shiprocket.in

if you have not received the product despite being provided with tracking details, once contacted we will do our internal investigation with the help of videography ( for example- CCTV), photography ( at the time of pickup) and provide the same to shiprocket team . shiprocket team will carry investigation and provide you with update. Courier companies found any fraudulent activity, shipping partner can approach to nearest police station for further investigation.

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